RepairHeatPump.ca
Ottawa Heat Pump Repair and Diagnostics
Not heating, not cooling, or icing up? Our in-house, licensed technicians diagnose and repair all heat pump makes and models. You’ll get clear pricing, written findings, and practical options—no pressure.
Request Heat Pump RepairOur Proven Heat Pump Service Process
We follow a structured, three-step process to ensure your heat pump is repaired correctly, safely, and with full transparency.
Step 1: Comprehensive Diagnostics
Our first step is always a thorough diagnostic of both the indoor and outdoor units to find the exact cause of the problem.
- Refrigerant Level & Pressure Check
- Compressor & Fan Motor Test
- Capacitor & Contactor Inspection
- Thermostat & Control Board Analysis
- Airflow & Coil Cleaning Check
Step 2: Transparent Repair & Quoting
Once we identify the issue, we explain the problem and provide an upfront, flat-rate price for the repair. You approve all work before it begins.
- Upfront, Written Estimate
- Warranty Part Verification
- High-Quality OEM or Aftermarket Parts
- Repairs Performed to Code
- No Hidden Fees or Surprise Charges
Step 3: Prevention & Maintenance
After the repair, we provide guidance to prevent future issues. We also offer maintenance plans to extend the life of your heat pump and keep it running efficiently.
- Actionable Prevention Tips
- Coil Cleaning Recommendations
- Annual Maintenance Plans
- Efficiency & Safety Tune-Ups
- Protecting Your Manufacturer's Warranty
What Our Neighbours Are Saying
"I had a very positive experience with Rob from AirZone. He serviced my PTAC unit in my condominium. Great experience and he shared lots of knowledge with me."
"Service person, Rob, was helpful and very thorough. He installed our smart thermostat and gave a good tutorial to help us get started. He was very understanding with my situation with my partner's Dementia. Thank you Rob."
"After several disappointing experiences with other HVAC providers, switching to AirZone HVAC Services has been a breath of fresh air—professional, friendly, and reliable."
Our Recent Heat Pump Installations
Proof of our commitment to quality and professional installations across the region.
Cold Climate Heat Pump in Ottawa
A high-efficiency heat pump system providing year-round comfort for an Ottawa family.
Moovair Ductless at Hunt Club
This Moovair ductless heat pump provides targeted heating and cooling for a local business.
Side Discharge Unit Installation
A clean and professional side discharge heat pump setup, installed by our expert technician Gabe.
How Long Will My Heat Pump Last?
Answer a few questions to get an estimate of your heat pump's remaining lifespan and a personalized recommendation.
The AirZone Difference in Ottawa
Not all HVAC companies are created equal. Here’s why homeowners across Ottawa trust AirZone for their heating and cooling needs.
Your Local, Trusted Experts
We are a dedicated team of professionals who live and work in the Ottawa area. We understand the unique challenges of our climate and are committed to providing honest, reliable service to our neighbours.
- Licensed & Insured: Full TSSA certification and comprehensive insurance for your peace of mind.
- In-House Technicians: We never use subcontractors. Our team is our team.
- Transparent Pricing: For most repairs, you approve the flat-rate price before we start.
- Focus on Safety: We perform safety checks on every call to protect your home and family.
Our Team is Your Team
We believe in accountability and quality. That's why we only use our own licensed, in-house technicians for every service call and installation—never subcontractors.
Annual Maintenance & Membership Plans
Protect your investment, ensure efficiency, and maintain your warranty with our flexible maintenance options. Most manufacturers require annual maintenance to honour your parts warranty.
Annual Maintenance
$149.99
Per Appliance + HST
Combine Heat Pump & Air Handler!
- Pay-as-you-go flexibility
- Choose your visit frequency
- Savings for additional appliances
- Expert maintenance from licensed pros
FAMILY+ Membership
$29.99
Monthly + HST
Ultimate Peace of Mind
- Annual Maintenance Included
- Priority Service
- 15% Discount on Repairs
- 15% Discount on Emergency Service
- Parts & Labour Coverage
No Heat or No Cool? It's an Emergency.
We prioritize emergency calls, especially during Ottawa's coldest winter nights and hottest summer days. Don't wait for the problem to get worse.
Call 613-592-5770 NowYour Questions, Answered
First, check your thermostat settings and circuit breaker. If those are fine, it's time to call for a professional diagnostic. We offer same-day emergency service for no-heat or no-cool situations in Ottawa.
Our technician will inspect the indoor and outdoor units, check refrigerant levels, test electrical components, and analyze airflow. We'll then provide a clear, written summary of the fault with upfront pricing for any proposed repairs.
Our licensed technicians are trained to service all major heat pump brands, including Rheem, Lennox, Amana, Bosch, Mitsubishi, Moovair, Kinghome, and more. We carry a wide range of common parts on our trucks to resolve most issues on the first visit.
We'll give you an honest recommendation based on the age of your heat pump, the cost of the repair, and the potential energy savings of a new cold-climate model. For older units with expensive repairs like a compressor failure, a replacement is often the smarter financial choice.
Loud noises can indicate a variety of issues, from a failing motor to debris in the outdoor unit. It's important to have it inspected promptly to prevent further damage. Turn off the unit and call us for a diagnostic.
Yes, most major manufacturers require proof of annual maintenance to honour your parts warranty. Our maintenance plans provide the service and documentation you need.